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Zen ZEN-01-W Thermostat Battery Installation

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Learn how to install or replace batteries in the Zen (ZEN-01-W) Thermostat.

What You'll Need
  • XFINITY Home
  • Zen Thermostat
  • Four AA batteries
Difficulty
Easy

How to Install the Batteries

Before proceeding, make sure that your system is disarmed. Working on devices while the system is armed can generate false alarms.

Do You Need A Battery? Make sure you have a battery before you proceed. Visit your nearest retail store that sells batteries or order your replacement battery kit from www.batteryjunction.com.

Help Protect Our Environment: Please properly recycle your discarded batteries. For your convenience, batteries are accepted for recycling at various locations. Check www.call2recycle.org or call 1-800-8-Battery (1-800-822-8837) to find a recycling location near you.

Is This Your Thermostat? Make sure that your thermostat looks like the one in the image below. If it does, you're in the right place to find out how to install batteries in your thermostat.
Zen Thermostat

The thermostat display attaches to the wall mount by magnets. If already mounted, the wall mount remains attached during the battery installation.
  1. Grasp the thermostat display on both sides and gently pull it away from the wall mount to release the grip of the magnets.
    Zen Thermostat being gripped on both sides and pulled from wall mount.

    Take a Look. If a battery is already present, remove it by gently using your fingertip to pull one end of the battery up until the battery is loose and you can pull it free from the slot.

    Help Protect Our Environment: Please properly recycle your discarded batteries. For your convenience, batteries are accepted for recycling at various locations. Check www.call2recycle.org or call 1-800-8-Battery (1-800-822-8837) to find a recycling location near you.
  2. Insert four AA batteries into the battery slots, positioning the positive (+) end of the batteries as indicated.
    Zen Thermostat battery slots.
     
  3. Align the four screws on the inside corners of the thermostat display with the magnets on the corners of the wall mount. Confirm that the contacts on the wall mount align with the display circuit board and that the arrows on the back of the display are pointing up.
  4. Ease the thermostat display over the wall mount until the magnets connect with the screws to hold the display in place.
    Thermostat display connecting with wall mount with screws to hold it in place.
     
  5. When the batteries are inserted correctly, the display screen will become active.
    • If you're replacing the battery, confirm that the low battery alert has resolved and the Thermostat appears on your list of connected devices in your Touchscreen Controller, Subscriber Portal or the XFINITY Home app for mobile devices.
      Active display screen of Zen Thermostat.
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https://www.xfinity.com/support/home-security/installing-batteries-zen-01-w/

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