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  5. Manage Automation Contacts (Contacts for Rules) for XFINITY Home - Automation

Manage Automation Contacts (Contacts for Rules) for XFINITY Home - Automation

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Learn how to update the list of people to be notified when certain events occur in your home. Once you define a contact, you can set up a rule that involves sending a notification to your automation contacts (see how to manage your rules and modes).

What You'll Need
  • XFINITY Home - Automation
  • Access to your XFINITY Home Subscriber Portal

Difficulty
Easy

Which Subscriber Portal Are You Using?

If you're using the new Subscriber Portal, which looks like the picture below, see Managing Automation Contacts in the New Subscriber Portal.
Overview screen in the XFINITY Home Subscriber Portal.

If you're using the previous Subscriber Portal, which looks like the picture below, see Managing Contacts for Rules in the Previous Subscriber Portal.
Main screen in the XFINITY Home Subscriber Portal.
 

Managing Automation Contacts in the New Subscriber Portal

Accessing Your Contacts

  1. Sign in to your Subscriber Portal (see how to sign in to your Subscriber Portal).
  2. On the Overview page, click the Settings icon at the upper right.
    Settings icon.
     
  3. On the Settings page, click Automation in the menu on the left (or scroll down the page to the Automation section).
    Automation tab on the left hand side of the Settings page.

    Did You Know? You can also access your Automation contacts by clicking Automation in the menu bar. On the Automation page, scroll to the bottom of your Rules list, then click Edit Automation Contacts.
The Contacts List shows the contact information for the people who will be notified when key events happen in your home. You'll need to set up a rule to send the notification (see how to manage your rules and modes).

There's always one contact for the primary account holder. You can't delete this contact, but you can change it and add others.
Automation contact settings with an option to Add Contact on the right.

Back to New Subscriber Portal
 

Adding a Contact

  1. In the Contact List, click Add Contact.
  2. Enter the name, email(s), and phone number(s) for the person you want to add to the Contact List.
    Contact List information entry fields for name, email and phone number.
     
  3. Click + Email or + Number to add another email address or phone number.
  4. Click Save.
That's it! When creating a rule, you'll be able to send notifications of events to this contact. For more information, see how to manage your rules and modes.

Back to New Subscriber Portal
 

Changing a Contact

  1. In the Contact List, click the pencil icon next to the contact you want to change.
  2. Change the information as needed.
    Contact List entry fields with the contact information filled out.
     
  3. Click Save.

Back to New Subscriber Portal
 

Deleting a Contact

  1. In the Contact List, click the trash icon next to the contact you want to delete.
  2. Click Continue to confirm that you want to permanently delete the contact.
    Delete Contact confirmation screen.

Back to New Subscriber Portal
 

Managing Contacts for Rules in the Previous Subscriber Portal

Accessing Your Contacts for Rules

  1. Sign in to your XFINITY Home Subscriber Portal (see how to sign in to your Subscriber Portal).
  2. In the Rules & Modes menu, select Contacts for Rules.
    XFINITY Home Subscriber Portal's Rules & Modes menu.

The Contacts For Rules page lists the contact information for the people you can select to be notified when key events happen in your home. You'll need to set up a rule to send the notification (see how to manage your rules and modes).

There's always one contact for the primary account holder. You can't delete this contact, but you can change it and add others.
Contacts For Rules page with contact information.

Back to Previous Subscriber Portal

Adding a Contact

  1. On the Contacts for Rules page, click ADD CONTACT.
    Contacts For Rules page with ADD CONTACT option.
     
  2. Enter the name, email(s), and phone number(s) for the person you want to add to the contact list.
    Add Contact page with fields for First Name, Last Name, Email and Phone Number.
     
  3. Click SAVE.

That's it! When creating a rule, you'll be able to send notifications of events to this contact. For more information, see how to manage your rules and modes.

Back to Previous Subscriber Portal

Changing a Contact

  1. Click the pencil icon next to the contact you want to change.
    Contact For Rules page with details for First Name, Last Name, Email and Phone Number.
     
  2. Change the information as needed.
    Edit Contact page with fields for First Name, Last Name, Email and Phone Number.
     
  3. Click SAVE.

Back to Previous Subscriber Portal

Deleting a Contact

  1. Click the trash icon next to the contact you want to delete.
    Contact For Rules page with fields for First Name, Last Name, Email and Phone Number.
     
  2. Click YES to confirm that you want to permanently delete the contact.
    Confirm Contact Delete page.

Back to Previous Subscriber Portal
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Find this article at:

https://www.xfinity.com/support/home-control/managing-contacts-for-rules/

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