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  3. authSwf / authSwf.3329.10XXX - XFINITY Stream Portal Adobe Flash Error Message

authSwf / authSwf.3329.10XXX - XFINITY Stream Portal Adobe Flash Error Message

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Learn how to resolve the XFINITY Stream portal (www.xfinity.com/stream) Error authSwf / authSwf.3329.10XXX: Internal DRM or DRM server security error.

Next Steps

There may be an issue with the currently installed version of Adobe Flash Player. To resolve this issue, please uninstall and reinstall Adobe Flash Player.

Windows 7
  1. Close your Internet browser.
  2. Click Start and select Control Panel.
  3. Select Uninstall a Program.
  4. Choose Adobe Flash Player.
  5. Click on Uninstall.
  6. Click YES to uninstall Adobe Flash Player.
  7. Open your Internet browser.
  8. Go to http://get.adobe.com/flashplayer/ and follow instructions to reinstall the latest version of Adobe Flash Player.
  9. Close and restart your Internet browser.
  10. Return to the XFINITY Stream portal (www.xfinity.com/stream) and retry the video that gave you the error message.

Mac OS X
  1. Close your Internet browser.
  2. Double-click the Hard Drive icon on your desktop.
  3. Navigate to your Internet Plug-Ins directory: /Library/Internet Plug-Ins/.
  4. Drag any of the following files you may see into your trash bin:
    • Flash Player.plugin
    • Flashplayer.xpt
  5. Open your Internet browser.
  6. Go to http://get.adobe.com/flashplayer/ and follow instructions to reinstall the latest version of Adobe Flash Player.
  7. Close and restart your Internet browser.
  8. Return to the XFINITY Stream portal (www.xfinity.com/stream) and retry the video that gave you the error message.

If you continue to experience issues, please Contact Us using the method that is most convenient for you - chat with us online or call us to speak with a Comcast representative.
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Find this article at:

https://www.xfinity.com/support/cable-tv/xtv-comcast-net-errorcode-auth-swf-332910xxx/

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