This article provides instructions on resolving the "XRE - 00284" error, which occurs while trying to activate a new X1 TV box.
Steps to Resolve Issue
When this error occurs, you will see the following message:
"Sorry but you are out of attempts. Let's take a step back, and try a different approach. Please try again."
To resolve this issue, you may need to reboot the TV box. For more information, see about rebooting your X1 TV box as well as the activation process for X1.
If you continue to experience issues, please visit our Discussion Forum Community from any Internet-connected device. Chances are, your question has already been asked and answered. If not, post your question and get answers from Comcast employees and/or customers like you.
Or, please Contact Us using the method that is most convenient for you - chat with us online or call us to speak with a Comcast representative.