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  3. XRE-09000 - Sorry, We're Having Some Trouble - X1 Error Message

XRE-09000 - Sorry, We're Having Some Trouble - X1 Error Message

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This article provides instructions on resolving the "XRE-09000 - Sorry, we're having some trouble" error.

Next Steps

When this error occurs, you will see the following message on your device:

"Sorry, we're having some trouble.

We'll keep trying to bring Voice Guidance back for you.

Tip: To quickly turn Voice Guidance on and off, press the A key on your remote twice."

If you continue to experience issues, please Contact Us using the method that is most convenient for you - chat with us online or call us to speak with a Comcast representative.
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Find this article at:

https://www.xfinity.com/support/cable-tv/x1-xre-09000/

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