Follow these important steps to activate Xfinity X1 if you received a Getting Started kit.
Start-up screens
When you turn on the X1 TV Box, it connects to cloud services and shows the Welcome screen.
Firmware update
If the TV Box needs an update, it will download and install it. Please allow time for the TV Box to update. It will restart automatically, then you'll be taken to the activation process.
If there's a problem, you'll see a message asking you to call support. Please contact us.
Choose language
After the update, you can pick your preferred language (English, Spanish, or French). This sets the language for the activation screens and menus.
Choose Voice Guidance
You’ll be asked if you want to use Voice Guidance. If you choose Yes, the activation instructions will be spoken to you. If you choose No, you’ll see the instructions on the screen.
Activation process
- Use the number keys or directional pad on your remote to enter the last four digits of any phone number listed on your Xfinity account. Make sure you're pointing the remote directly at the TV Box and are less than ten feet away.
- If you have trouble, select Verify another way to verify via text message or by entering your account information and phone number.
- Verify via text message and verification code.
- Verify with account information and phone number.
- If you have trouble, select Verify another way to verify via text message or by entering your account information and phone number.
- Once your account information is verified, you'll move to the next step. If you've already activated one X1 box in your home, you might not need to verify again. Visit the X1 device single authentication section below.
- Note: If we can't validate your information, a message will appear and you'll need to contact us.
- Some TV Box types activate quickly, while others may take up to 10 minutes. Once activation is complete, press the Xfinity button on your remote to find your Guide, DVR, On Demand, and more.
After activation, you'll be asked to set up your device and remote. If you run into trouble, contact us.
Additional configuration
- On the Name Your Device screen, use the up and down arrow buttons on your remote to choose a preset device name or create a custom name. Select the option you want, then press OK.
- Video and Audio Optimization: After naming your device, we'll optimize your video and audio experience.
- Once your TV Box is configured, you'll see the Xfinity logo.
Remote control setup and pairing
- Follow the remote pairing instructions to pair your Xfinity Voice Remote with your TV Box.
- After activation, the TV will go directly to live TV programming.
X1 device single authentication
If you've already installed at least one other X1 device in your home, you won't need to authenticate again during the activation process. This doesn't apply to RNG150s, which require authentication as outlined above.
Other scenarios
- After a power outage, you might see the boot up, welcome, and connecting to live TV screens again.
- A One moment please notification appears when live TV is playing and you try to use your remote, but the On-Screen Guide hasn't fully loaded yet.
Additional information
Visit our Online Support Center to find common solutions.
The easiest way to activate, manage, and troubleshoot your Xfinity experience is with the Xfinity app! Get 24/7 real-time support, pay your bill, view plan details, get outage updates, and more. Download the free Xfinity app, or scan the QR code with your smartphone.
Need additional support? Ask Xfinity Assistant.