1. Back to Support
  2. Back to Getting Started
  3. Back to How to Use Your Services
  4. Back to My Account App on X1
  5. Can't Pause Help Video from X1 XFINITY My Account App - Troubleshooting

Can't Pause Help Video from X1 XFINITY My Account App - Troubleshooting

Print
When using the XFINITY My Account app on XFINITY X1, Pause/Play features and the transport bar are not available when viewing Help videos.

Next Steps

The app is behaving as expected. When viewing Help videos using the X1 XFINITY My Account app, Pause/Play features and the transport bar are not available.

For additional support, please contact us using the method that is most convenient for you - chat with us online, view the Discussion Forum Community or call us to speak with a Comcast representative.
Print

Find this article at:

https://www.xfinity.com/support/cable-tv/x1-my-account-app-help-video/

Was This Article Helpful?

Rate this article on a scale of 1 - 5

Related Articles

Need more help? We're on it.

Find an XFINITY Store or service center near you.