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  3. XRE-22 VM-13 - Subscription Required - X1 Error Message

XRE-22 VM-13 - Subscription Required - X1 Error Message

This article provides instructions on resolving the "VM-13 - Subscription Required" error.

Next Steps

When this error occurs, you will see the following message on your device:
  • "HD Subscription Required. To order HD service and watch this program in HD, please call 1-800-XFINITY and select the option for billing. We apologize for any inconvenience."

To resolve this issue, you may need to restart your TV box. For more information, please see X1: Reboot My TV Box.

If you continue to experience issues, please Contact Us using the method that is most convenient for you - chat with us online or call us to speak with a Comcast representative.

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