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  3. XRE-09014 - We're Having Trouble Connecting - X1 Error Message

XRE-09014 - We're Having Trouble Connecting - X1 Error Message

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This document provides instructions on what to do if you receive the "XRE-09014" error on your TV.

Next Steps

To resolve this issue, you may need to reboot your TV box. For more information, please see Reboot Your X1 TV Box.

If you continue to experience issues, please Contact Us using the method that is most convenient for you - chat with us online or call us to speak with a Comcast representative.
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Find this article at:

https://www.xfinity.com/support/cable-tv/x1-errorcode-xre-09014/

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