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  3. XRE-09012 - Something Has Gone Wrong - X1 Error Message

XRE-09012 - Something Has Gone Wrong - X1 Error Message

This document provides instructions on what to do if you receive the "XRE-09012" error on your TV.

Next Steps

To resolve this issue, you may need to try the following:
  • Ensure cable connections are tightly secured.
  • Unplug TV Box from electrical outlet.
  • Wait 10 seconds, then plug back in to restart.

For more information, please see Reboot Your X1 TV Box.

If you continue to experience issues, please Contact Us using the method that is most convenient for you - chat with us online or call us to speak with a Comcast representative.

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