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  3. XRE-06004 - Something's Not Quite Right - X1 Error Message

XRE-06004 - Something's Not Quite Right - X1 Error Message

This article provides instructions on what to do if you are receiving the XRE-06004 "Something's not quite right" error on your TV.

Next Steps

When this error occurs, you will see the following message on your TV:

"Something's not quite right.

Sorry, we're having trouble with your request. Please give us a few minutes then try again."

Follow the steps provided by the on-screen message. If you have recently restarted your TV box, you may need to wait for the DVR functionality to fully start up before attempting to play a recording.

If you continue to experience issues, please Contact Us using the method that is most convenient for you - chat with us online or call us to speak with a Comcast representative.

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