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  3. XRE - 00118 - Your DVR May Be Unplugged - X1 Error Message

XRE - 00118 - Your DVR May Be Unplugged - X1 Error Message

This article provides instructions on resolving the "XRE - 00118" error.

Next Steps

When this error occurs, you will see the following message on the screen:
  • "Your DVR may be unplugged. It appears your DVR (NAME) isn’t plugged in. Please check your connection to be sure your programs record as scheduled"
To resolve this issue, you may need to restart your TV box. For more information, please see Reboot Your X1 TV Box. You may also need to check that your connections are tight on the TV box.

If you continue to experience issues, please Contact Us using the method that is most convenient for you - chat with us online or call us to speak with a Comcast representative.

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