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  3. XRE-00057 - GUIDE FAILED ENTITLEMENT - X1 Error Message

XRE-00057 - GUIDE FAILED ENTITLEMENT - X1 Error Message

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This article provides instructions on resolving the "XRE-00057 - GUIDE_FAILED_ENTITLEMENT" error.

When this error occurs, you will see the following message:
  • "Unable to Tune Channel We're unable to tune to channel (New Channel Call Sign + #) at this time. You have been tuned back to your previous channel."

Next Steps

To resolve this issue, you may need to restart your TV box. For more information, please see Reboot Your X1 TV Box.

If you continue to experience issues, please Contact Us using the method that is most convenient for you - chat with us online or call us to speak with a Comcast representative.
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Find this article at:

https://www.xfinity.com/support/cable-tv/x1-errorcode-xre-00057-guide-failed-entitlement/

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