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  3. XRE-00036 - We Didn't Find a Match for that Account Number - X1 Error Message

XRE-00036 - We Didn't Find a Match for that Account Number - X1 Error Message

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This article provides instructions on resolving the "XRE-00036 - We didn't find a match for that account number" error.

When this error occurs, you will see the following message on your device:

"Let's try that again.

Sorry, we couldn't find a match for that account number.
Please check that you have the correct information and try entering it again."

Device Serial Number: [XXXXXXXXXXXX]
Cable Card Number: [XXXXXXXXXXXX]
Cable Modem MAC: [XXXXXXXXXXXX]

XRE-00036

Next Steps

To resolve this issue, you may need to restart your TV box.

If you continue to experience issues, please Contact Us using the method that is most convenient for you - chat with us online or call us to speak with a Comcast representative.
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Find this article at:

https://www.xfinity.com/support/cable-tv/x1-errorcode-xre-00036-we-did-not-find-a-match-for-that-phone-number/

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