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  3. XRE-00002 - GUIDE EMPTY CHANNEL LIST - X1 Error Message

XRE-00002 - GUIDE EMPTY CHANNEL LIST - X1 Error Message

This article provides instructions on resolving the "XRE-00002 - GUIDE_EMPTY_CHANNEL_LIST" error.

When this error occurs, you will see the following message:
  • "Issue Detected"

Next Steps

To resolve this issue, you may need to restart your TV Box. For more information, please see Reboot Your X1 TV Box.

If you continue to experience issues, please Contact Us using the method that is most convenient for you - chat with us online or call us to speak with a Comcast representative.

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