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XHS-8002 - Check Network Connection - X1 Error Message

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This article provides instructions on resolving the "XHS-8002" error with the XFINITY Home app for XFINITY X1.

Next Steps

When this error occurs, you will see the following message:
  • "Check Network Connection. Your XFINITY Home system has lost its network connection. Please reconnect before using this app. General Error - XHS - 8002."
To resolve this issue, please follow these steps:
  1. Exit the XFINITY Home app for X1. Then, relaunch the app.
If you continue to experience issues, please Contact Us using the method that is most convenient for you - chat with us online or call us to speak with a Comcast representative.
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Find this article at:

https://www.xfinity.com/support/cable-tv/x1-errorcode-xhs-8002/

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