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  3. RDK-03031 - We're Having Trouble Connecting - X1 Error Message

RDK-03031 - We're Having Trouble Connecting - X1 Error Message

This article provides instructions on resolving the "RDK-03031 - Unable to Connect to XFINITY TV" error.

When this error occurs, you will see the following message on your device:
  • "We're having trouble connecting to the X1 Platform. This may be temporary so please check back shortly to try again."

Next Steps

To resolve this issue, you may need to restart your TV box. For more information, please see Reboot Your X1 TV Box.

If you continue to experience issues, please Contact Us using the method that is most convenient for you - chat with us online or call us to speak with a Comcast representative.

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