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  3. RDK-03004 - We're having trouble connecting - X1 Error Message

RDK-03004 - We're having trouble connecting - X1 Error Message

This article provides instructions on resolving the "RDK-03004 - Unable to Connect to XFINITY TV" error.

When this error occurs, you will see the following message on your device:
  • "We're having trouble connecting to the X1 Platform."

Next Steps

To resolve this issue, you may need to try the following:
  • Ensure cable connections are tightly secured.
  • Unplug TV box from electrical outlet.
  • Wait 10 seconds, then plug back in to restart.

For more information, please see Reboot Your X1 TV Box.

If you continue to experience issues, please Contact Us using the method that is most convenient for you - chat with us online or call us to speak with a Comcast representative.

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