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  3. RDK-00104 - Sorry, We're Having Some Trouble - X1 Error Message

RDK-00104 - Sorry, We're Having Some Trouble - X1 Error Message

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This article provides instructions on what to do if you receive the "RDK - 00104 - Sorry, we're having some trouble" error on your TV.

When this error occurs, you will see the following message on your TV:
  • "Sorry, we're having some trouble. We are working on this now. Please wait a few minutes then press OK to retry."

Next Steps

If selecting Retry using the OK button on your remote control does not resolve this issue, please reboot your TV box. For instructions on how to reboot, see Reboot Your X1 TV Box.

If you continue to experience issues, please Contact Us using the method that is most convenient for you - chat with us online or call us to speak with a Comcast representative.
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Find this article at:

https://www.xfinity.com/support/cable-tv/x1-errorcode-rdk-00104/

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