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  3. PHOTOS - UID/Password Issues - X1 Error Message

PHOTOS - UID/Password Issues - X1 Error Message

This article provides instructions on resolving the "PHOTOS - UID/Password Issues" error.

When this error occurs, you will see the following message:
  • "Your Facebook or Instagram username and/or password has changed. Please visit Xfinity.com/X1 to update your Facebook login information."

Next Steps

Follow these steps to solve the issue:
  1. Log in to www.xfinity.com/X1 and reconnect your Facebook or Instagram account.
If you continue to experience issues, please Contact Us using the method that is most convenient for you - chat with us online or call us to speak with a Comcast representative.

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