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  4. XFINITY On Demand Error Codes and Troubleshooting Steps

XFINITY On Demand Error Codes and Troubleshooting Steps

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When a problem occurs while watching XFINITY On Demand, you may receive an error code and a brief message describing the issue. We apologize for the inconvenience this error has caused.

Please see the list below for the most common On Demand error codes and possible troubleshooting steps you can take for resolving them. If you’re an XFINITY X1 customer, you can use the search bar above to look up the specific error code you received.

In addition, if you are signed in to My Account, you can use the TV Support Tool to troubleshoot and refresh your XFINITY TV service in just a few steps.

Most Common XFINITY On Demand Error Codes

 
Error Code Error Message
CL-13
CL-0x000d
CL-0x0011
CMOD-4
CMOD-8
CMOD-54001
CMOD-54002
CMOD-0x0004
CMOD-0x0008
CMOD-0xD2F1
CMOD-0xD2F2
ERR-6
SRM-20
SRM-24
SRM-0017
SRM-8012
SRM-8017
SRM-9001
SRM-0x0020
SRM-0x000c
SRM-0x8012
SRM-0x9001

 
We're sorry, but we are experiencing an issue at the moment. Please try your selection again in a few minutes or try a different one. For more information and further assistance, please visit xfinity.com/help. Error code (****)

Please try the troubleshooting steps above to resolve the issue. If they do not resolve the issue, please contact us.
Error Code Error Message
CMOD-0x0007
ERR-7
SRM-8
SRM-65532
SRM-0x0008
SRM0xfffc
VM-255
VM-0x00ff
We’re sorry you are having difficulty with this selection. Please try again. If the problem continues, please unplug your box for one minute and plug it back in. Visit xfinity.com/help for more information and further assistance. Error code (****)

Please try the troubleshooting steps above to resolve the issue. If they do not resolve the issue, please contact us.
Error Code Error Message
ERR-36895
ERR-36896
SRM-0x901F
SRM-0x9020
A subscription for this channel is required to view this program. For ordering information, visit xfinity.com/help. We apologize for any inconvenience. Error code (****)

Please contact us to add this package to your Comcast subscription.
Error Code Error Message
CL-7
CL-0x0007
ERR-0
We’re sorry you are having difficulty with this selection. Please try again. If the problem continues, please unplug your box for one minute and plug it back in. Visit xfinity.com/help for more information and further assistance. Error code (****)

Please try the troubleshooting steps above to resolve the issue. If they do not resolve the issue, please contact us.
Error Code Error Message
CL-14
CL-0x000e
SRM-8001
SRM-0x8001
We’re sorry you are having difficulty. Please retry your selection. You may also try tightening your cable connections. If the problem persists, please unplug your box for one minute. Visit xfinity.com/help for further assistance. Error code (****)

Please try the troubleshooting steps above to resolve the issue. If they do not resolve the issue, please contact us.


If the error code you received is not listed above or if these troubleshooting steps don't fix the problem, you can contact us at any time.
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Find this article at:

https://www.xfinity.com/support/cable-tv/top-video-on-demand-error-codes/

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