XFINITY Stream package FAQs

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Get answers to frequently asked questions about XFINITY Stream package.

Note: XFINITY Stream package is only available in select areas in the following states: Illinois, Indiana, Massachusetts, Michigan and New Hampshire.

Frequently Asked Questions about XFINITY Stream package

What is XFINITY Stream package?
XFINITY Stream package is a streaming video cable service that brings live TV, HBO, hit movies and more to your computer, tablet or smartphone. In addition, as part of your XFINITY Stream package cable subscription, you can also watch TV Everywhere programming (also referred to as XFINITY TV Go programming) over any Internet or mobile connection using the XFINITY Stream app or portal, or popular programmer apps like HBO Go. It's the easiest way to stream all your favorites so you never miss out on what you want to watch, and you can cancel at any time. Want to learn more? See Tips for Getting the Most From XFINITY Stream package and Getting Started with XFINITY Stream package.

Note: In the Greater Chicago area only, we are also offering XFINITY Stream package Deportes Plus - which includes Latino channels like Univision, Telemundo, UniMás, beIN Sports en Español, Univision Deportes Network, ESPN Deportes, FOX Deportes and more. Customers in the Greater Chicago area can choose between XFINITY Stream package with HBO or XFINITY Stream package Deportes Plus. (Please note that XFINITY Stream package Deportes Plus does not include HBO.)

What equipment do I need for XFINITY Stream package?
If you're a current XFINITY Internet customer, you don't need any additional equipment to use XFINITY Stream package. No TV Box is required to watch content from XFINITY Stream package.

What type of connection do I need for XFINITY Stream package?
To use XFINITY Stream package, you'll need to connect to your in-home XFINITY network. For more information, please see Connect to Your In-Home WiFi Network. Please note that XFINITY Stream package will not work if connected to another network, such as a neighbor's or a public XFINITY WiFi hotspot.

When you are away from home, you can access some TV Everywhere programming when you have an Internet or mobile connection. Using a mobile wireless network to download or use apps may incur data charges; check your wireless provider's rate plan for details.

What happens at the end of the XFINITY Stream package free month?
At the end of your free month of XFINITY Stream package, regular charges apply. These are currently $10 per month plus a Broadcast TV Fee of up to $5 and other taxes and fees. If you'd like to cancel before the end of your free month, you can do so online by going to the My Services section within My Account. Note: The one-month free offer is only available for a limited time to new XFINITY Stream package residential customers. Pricing subject to change.

Can I get any premium channels with XFINITY Stream package?
Yes. You get HBO, including HBO Comedy, HBO Family and more - when you sign up for XFINITY Stream package with HBO.

What channels are included with XFINITY Stream package?
Available channels vary by region, but all lineups include HBO and local broadcast channels - including ABC, CBS, CW, FOX, NBC, PBS, Univision and Telemundo - and public, educational and government channels in your area. To see the channels in your XFINITY Stream package lineup, please consult the Limited Basic package on the XFINITY TV Channels page.

What Latino channels are included with XFINITY Stream package Deportes Plus?
Available in the Greater Chicago area only, in addition to local broadcast channels including Univision and Telemundo, the following channels are included with XFINITY Stream package Deportes Plus (please note that channels may vary by area and XFINITY Stream package Deportes Plus does not include HBO):
  • BabyFirst Americas
  • Bandamax
  • beIN Sports en Español
  • Canal 52MX
  • Canal Once
  • Canal Sur
  • Caracol TV
  • CentroamericaTV
  • Cine Latino
  • Cine Mexicano
  • Cine Sony
  • Cinema Dinamita
  • CNN en Español
  • De Película
  • De Película Clásico
  • Discovery en Español
  • Discovery Familia
  • Disney XD ESP
  • Ecuavisa
  • Enlace
  • ESPN Deportes
  • EWTN Español
  • FM
  • FOX Deportes
  • FOX Life
  • Galavisión
  • History en Español
  • HITN
  • LAS
  • Mexicanal
  • Multimedios Televisión
  • Pasiones
  • RCN Nuestra Tele
  • Ritmoso
  • SUR Perú
  • Telefe
  • TeleFórmula
  • TeleHit
  • Tr3s
  • TV Chile
  • TV Dominicana
  • TV Venezuela
  • TVE Internacional
  • Universo
  • Univision Deportes Network
  • VideoRola
  • ViendoMovies
  • Vme Kids
  • WAPA America
Does XFINITY Stream package include HD channels?
Yes, most channels included in your XFINITY Stream package lineup are available in HD.

Can I watch XFINITY Stream package on my television?
As part of your XFINITY Stream package subscription, you can access TV Everywhere programming from some networks through programmer apps on your TV.
  • If you have an Internet-connected TV or Xbox, log in to any of the apps/platforms below using your XFINITY username and password to stream to your TV:
    • HBO GO: Roku, Apple TV, Amazon Fire TV, Fire TV Stick, Samsung TV, Xbox 360 or Xbox One
    • NBC: Roku, Apple TV, Xbox One or Amazon Fire TV
    • FOXNow: Roku, Apple TV, Xbox 360, Xbox One or Amazon Fire TV
    • WatchABC: Apple TV, Amazon Fire TV or Xbox 360
  • If you have a Chromecast device, log in to the apps/platforms below on your phone, tablet or laptop using your XFINITY username and password to stream to your TV:
    • HBO GO
    • FOXNow
    • WatchABC
  • If you have an AirPlay device, log in to the apps/platforms below to stream to your TV:
    • HBO GO
    • WatchABC
    • NBC
What XFINITY On Demand programs are available with XFINITY Stream package?
While you're at home, you can watch any XFINITY On Demand programs offered by the channels in your XFINITY Stream package lineup. When you're away from home, as part of your XFINITY Stream package subscription, you can also watch certain TV Everywhere programs over an Internet or mobile connection using the XFINITY Stream app or portal or a programmer app.

Does XFINITY Stream package include Pay Per View?
No, not at this time.

How many programs can I record to my cloud-based DVR at the same time?
Two.

How many programs will my cloud-based DVR hold?
It depends on the programs. Your cloud-based DVR allows you to record up to 20 hours of HD programming. SD programs take up less space.

Can I watch XFINITY Stream package on multiple devices at the same time?
Yes. You can watch XFINITY Stream package on up to two devices simultaneously.

Which TV Everywhere apps from programmers are available to XFINITY Stream package subscribers?
HBO GO, WatchABC, NBC, FOXNow, PBS, Telemundo, and Univision.

Why can't I stream certain live TV channels or XFINITY On Demand programs when I'm away from home?
Comcast works with each content provider to deliver as many great viewing options as possible. Each network grants Comcast rights to show some or all of its programming to our customers when they're away from home.

Will XFINITY Stream package use data from my XFINITY Internet monthly data usage allowance?
No, XFINITY Stream package is an in-home cable service delivered over Comcast's cable system, not over the Internet. Therefore, XFINITY Stream package data usage will not be counted towards your XFINITY Internet monthly data usage. If you watch any TV Everywhere programming that is included with your XFINITY Stream package subscription, that programming is delivered over an Internet or mobile connection and would count towards any usage thresholds that might apply.

Disclaimer
Restrictions apply. XFINITY Stream package is only available in select areas in the following states: Illinois, Indiana, Massachusetts, Michigan and New Hampshire. Requires a compatible cable modem or wireless gateway. Service allows for up to two simultaneous streams per account. May not be combined with other video services. Not all programming available in all areas. Using a mobile wireless network to download or use apps may incur data charges; check your wireless provider's rate plan for details.
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https://www.xfinity.com/support/cable-tv/stream-faqs/

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