Transferring Your DVR Recordings

Print
When you move, you may be able to take your DVR recordings with you depending on your equipment and new address.

To view your equipment information sign in to My Account, click on the My Services tab, and under XFINITY TV your devices are listed.

Transferring Your DVR Recordings

Non-X1 DVR TV Box
If you don't have XFINITY X1 and plan to take your TV box with you when you move, your DVR recordings will be saved and you can view them at your new address. If you get a new non-X1 DVR TV box, you will not have access to your old recordings.

X1 DVR TV Box
The recordings that are physically stored on your X1 DVR TV box will be transferred during your move; however, recordings from your old account stored on the XFINITY Stream app and website will no longer be accessible after you move.

To find out more about X1 Cloud DVR, see our X1 Cloud DVR: General FAQs support article.

How do I know if I have an X1 Cloud DVR?
To see if you have X1 Cloud DVR, log into the XFINITY Stream app or XFINITY Stream portal. If you can see the Recordings or Scheduled tabs as an option, then you have X1 Cloud DVR.

If you do not see the Recordings or Scheduled tabs, please contact us at 1-800-XFINITY (1-800-934-6489) to see if you are in a market where X1 Cloud DVR is available and can be added to your account.
Print

Find this article at:

https://www.xfinity.com/support/cable-tv/moving-transfer-recordings/

Was This Article Helpful?

Rate this article on a scale of 1 - 5

Related Articles

Need more help? We're on it.

Find an XFINITY Store or service center near you.