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  3. What to Do If Your Comcast Remote Breaks

What to Do If Your Comcast Remote Breaks

Need a new remote? We can provide a new one at no charge. Find out more below.

Swap Out Your Remote for a New One

We recommend that you simply swap out your old or broken remote for a new one at a Comcast Service Center near you.

You can also order a remote control to be shipped to you via UPS in a Self Installation Kit, though shipping fees will apply.

Need a remote ASAP? We've got you covered. You can download the XFINITY TV Remote app for your Apple or Android mobile device and use it with your TV Boxes until you get a new one.

Program Your New Remote

You'll need to program your new remote to work with your TV and other equipment. You'll find detailed instructions using our online programming tool at https://customer.xfinity.com/remotes.

You can also learn more about using the XFINITY TV Remote App with our help article: Use the XFINITY TV Remote App to Change the Channel.

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