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Get Closed Captioning Help from Comcast

We're happy to help with all your Closed Captioning needs.

Closed Captioning Support

Closed Captioning support is available in About Closed Captioning and How to Enable Closed Captioning on Different TVs and Comcast Devices. Additional help is available via:
  • Forums
  • Email
  • Phone (1-800-266-2278)
  • Fax (215-286-4700)

Note: Customers who are Deaf or hard of hearing can visit Xfinity.com/ASL to view tutorials with American Sign Language (ASL) on how to enable and disable Closed Captioning on our XFINITY platforms.

Comcast Customer Service supports TTY/TDD. Hearing/Speech Impaired should call 711 for Customer Service.

Help by Mail

To inquire about the status of a written Closed Captioning complaint, please contact:
N.W. Patel
Closed Captioning Office
1701 John F. Kennedy Blvd.
Philadelphia, PA 19103-2838 Email: Closed_Captioning@Comcast.com
Fax: (215)-286-4700
Call: (215)-286-8000

Learn More About Closed Captioning or for Assistance


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