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How to Exchange your XFINITY X1 TV Box to Watch Netflix

Some XFINITY X1 TV boxes do not have the ability to run Netflix or other Internet apps. If you have one of these X1 TV boxes and want to exchange it for a new one that supports Netflix, please follow the instructions below.

Exchange an X1 TV box for one that supports Netflix

To order a new box, please:
  1. Press the xfinity button on your remote control.
  2. Navigate to and click on Apps from the X1 Apps menu.
  3. Highlight Netflix and press OK.
    X1 Applications screen featuring the Netflix app under the Entertainment category.
  4. Follow the screens to view the offer to exchange your TV box.
    A dialogue box about Netflix with 'Continue' and 'No Thanks' options on the bottom.

    A dialogue box requesting a new TV box, with 'Back' and 'Continue' as options at the bottom.
  5. Return your old box.
For options and policies regarding box returns, please see instructions for returning your equipment to Comcast.

If you do not see the screen above, please contact us to learn about your options for getting a compatible X1 TV box.

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