We are sorry you are experiencing an issue with your XFINITY service. To locate and troubleshoot the error code you are receiving please follow the steps below.
How to Find and Resolve and Error Code
Type the error code exactly as you see it into the search bar above. Ex. ‘XRE-00018’, ‘Unable to Play Video’, etc.
Select the error code article from the search results.
See the Steps to Resolve Issue section within the article to troubleshoot and resolve your issue.
If you are unable to locate the error code, please visit our Discussion Forum Community from any Internet-connected device. Chances are, your question has already been asked and answered. If not, post your question and get answers from Comcast employees and/or customers like you.
Or, please Contact Us using the method that is most convenient for you - chat with us online or call us to speak with a Comcast representative.