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XFINITY On Demand Banner at the Top of the Screen Not Scaling Properly

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When you are connected using component cables, the XFINITY On Demand banner at the top of the screen does not scale properly after HD content is exited on the Pace RNG110.

Note: This issue only applies to customers who have the following On-Screen Guide:
 This is an example of the a31 On-Screen Gude. The TV listings are displayed.

Impact

The XFINITY On Demand banner at the top of the screen does not scale properly after exiting HD content on the Pace RNG110 when you are connected using component cables.

Steps to Resolve Issue

Issue can be avoided by using an HDMI cable in place of component cables.

If you continue to experience issues, please visit our Discussion Forum Community from any Internet-connected device. Chances are, your question has already been asked and answered. If not, post your question and get answers from Comcast employees and/or customers like you.

Or, please Contact Us using the method that is most convenient for you - chat with us online or call us to speak with a Comcast representative.
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Find this article at:

https://www.xfinity.com/support/cable-tv/a31-guide-on-demand-barker-not-scaling-properly/

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