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  3. Audio Drops When Activating Video Description - Troubleshooting

Audio Drops When Activating Video Description - Troubleshooting

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There is a brief audio drop out when Video Description is used.

Note: This issue only applies to customers who have the following On-Screen Guide:
The a31 On-Screen Guide.

Impact

Brief audio drop out when using Video Description.

Steps to Resolve Issue

This may occur as the On-Screen Guide attempts to locate and enable the Video Description audio track.

If you continue to experience issues, please visit our Discussion Forum Community from any Internet-connected device. Chances are, your question has already been asked and answered. If not, post your question and get answers from Comcast employees and/or customers like you.

Or, please Contact Us using the method that is most convenient for you - chat with us online or call us to speak with a Comcast representative.
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Find this article at:

https://www.xfinity.com/support/cable-tv/a31-guide-audio-drop-out/

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