5xx - Xfinity Stream Portal Adobe Flash Error Message

Solution Code

To resolve this issue, please uninstall and reinstall Adobe Flash Player.

Windows 7

1. Close your Internet browser.
2. Click Start and select Control Panel.
3. Select Uninstall a Program.
4. Choose Adobe Flash Player.
5. Click on Uninstall.
6. Click YES to uninstall Adobe Flash Player.
7. Open your Internet browser.
8. Go to http://get.adobe.com/flashplayer/ and follow instructions to reinstall the latest version of Adobe Flash Player.
9. Close and restart your Internet browser.
10. Return to the Xfinity Stream portal (www.xfinity.com/stream) and retry the video that gave you the error message.

Mac OS X

1. Close your Internet browser.
2. Double-click the Hard Drive icon on your desktop.
3. Navigate to your Internet Plug-Ins directory: /Library/Internet Plug-Ins/.
4. Drag any of the following files you may see into your trash bin:
   • Flash Player.plugin
   • Flashplayer.xpt
5. Open your Internet browser.
6. Go to http://get.adobe.com/flashplayer/ and follow instructions to reinstall the latest version of Adobe Flash Player.
7. Close and restart your Internet browser.
8. Return to the Xfinity Stream portal (www.xfinity.com/stream) and retry the video that gave you the error message.

If you continue to experience issues, please Contact Us using the method that is most convenient for you - chat with us online or call us to speak with a Comcast representative.