This article provides instructions on resolving the XRE-10048 error, which occurs when your Xfinity X1 TV Box needs more ventilation to cool down.
Steps to resolve issue
When this error occurs, you will see a message similar to the following one:
- "Warning Temperature warning! Your TV Box is exceeding a safe operating temperature. Please clear the space around it to provide better ventilation. If the temperature continues to rise, your TV Box will automatically go into standby mode to protect it from damage."
To prevent this from happening, please provide adequate ventilation around your TV Box.
If you continue to experience issues, please visit our Discussion Forum Community from any internet-connected device. Chances are, your question has already been asked and answered. If not, post your question and get answers from Comcast employees and/or customers like you.
Or, please contact us using the method that is most convenient for you — chat with us online or call us to speak with a Comcast representative.
Additional information
Visit our Online Support Center to find common solutions.
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