“You enrolled in our Natural Disaster Plan, temporarily pausing your Xfinity TV service.
To unenroll from our Natural Disaster Plan and resume your normal Xfinity services, chat with the Xfinity Assistant using the Xfinity app or head to xfinity.com/chat and type “billing” to get started. Expect service to resume within 24 hours. You can also call us at 1-800-xfinity. In the meantime, you can watch Xfinity TV on any Internet-connected device using Xfinity Stream.
Download Xfinity app | Download Xfinity Stream app | Okay
Next steps
Follow the steps in the error message to cancel or change your Natural Disaster Plan.
Additional information
Visit our Online Support Center to find common solutions.
The easiest way to activate, manage, and troubleshoot your Xfinity experience is with the Xfinity app! Get 24/7 real-time support, pay your bill, view plan details, get outage updates, and more. Download the free Xfinity app, or scan the QR code with your smartphone.
Need additional support? Ask Xfinity Assistant.
