With Xfinity On Demand, you can purchase or rent movies and TV shows through your TV Box, streaming TV Box, the Xfinity Stream website, app, or connected TVs.
If you have an issue with your Xfinity On Demand purchase or rental, you may be able to ask for a credit online.
Eligible purchases and rentals
To qualify for the digital Xfinity On Demand credit, you must:
- Have watched the purchased or rented content for less than 10 minutes of combined view time.
- Have rented or purchased the content within the last 120 days.
- Request a credit for only one rental or purchase, with a value of $60 or less.
If you used a coupon to rent or purchase content, the title is not eligible for an online credit. This is even if the coupon did not cover the full amount. Also, pay per view (PPV) purchases are not eligible.
Request a Xfinity On Demand credit
Request a credit on xfinity.com
- Sign in to your account using your Xfinity ID and password.
- Click Billing & Pay from the top menu, then choose View Bill & Transaction History.
- Click Request a credit in the BILLING SUPPORT section. This option only shows if you meet the eligibility rules.
- Choose Request On Demand credit.
- Find the movie or show, then click Get Account Credit.
- Review the confirmation page. You can also see the credit on the Billing & Pay page of your account.
If the title is not eligible for a credit, you’ll see a message with details:
Request a credit in the Xfinity app
- Sign in to the Xfinity app using your Xfinity ID and password.
- Tap Account.
- Tap Bill details.
- Scroll to the Billing support section.
- Tap On Demand credits.
- Find the movie or show, then tap Get Account Credit.
- Review the confirmation page. You can also see the credit in the Bill details on your account.
If the title isn’t eligible for a credit, you’ll see a message with details:
