Watch your favorite Amazon Prime Video content directly on Xfinity X1 or Xumo Stream Box from Xfinity devices!
To access the Prime Video app on these devices, you’ll need:
- A compatible X1 TV Box (RNG150 and Pace XG1v1 models are not supported) or Xumo Stream Box.
- Xfinity Internet (any level of service)
- Amazon Prime Membership
- To watch Prime Video's "Included with Prime" library of content, you'll need an active membership to Amazon Prime.
- If you have an Amazon account but aren't a Prime member, you can purchase or rent individual titles to watch within the Prime Video app.
- If you're an Amazon customer and are interested in a Prime membership, you can sign up for a free 30-day trial of Amazon Prime within the Prime Video app (subject to Amazon’s trial eligibility rules).
Watch Prime Video
Xfinity X1
- Select Apps from the Home screen.
- Navigate to the Prime Video tile and select it.
Note: You can also use a voice command such as, “Watch Prime Video” on your Xfinity Voice Remote (press and hold the microphone button) to instantly get to the app.
Xumo Stream Box
- Navigate to the Apps row of your Home screen by pressing down on the directional pad of your XR100 remote.
- Select Apps (View all).
- Scroll to the Prime Video tile and select it with the center of your remote’s directional pad.
Log in or sign up for Amazon Prime
When you launch the Prime Video app, you’ll be prompted to sign in to your Amazon account. (If you don’t have an Amazon account, you can create one at amazon.com.) Follow the instructions on-screen to sign in to your account and start watching Prime Video, or sign up for a free 30-day trial.
For existing Amazon Prime customers
- Launch Prime Video.
- Select Sign in.
- You'll see Two ways to sign in — On the web or Scan QR code.
- Choose the option you prefer and follow the on-screen prompts.
- After following the steps, you’re now ready to watch Prime Video!
For new Amazon Prime customers
If you have an Amazon account and would like a Prime membership, you can sign up for a free 30-day trial (subject to Amazon’s trial eligibility rules).
- Launch Prime Video.
- Select Browse videos.
- Select the TV show or movie you want to watch. It may say Watch with a free Prime trial underneath it.
- Select Watch with Prime — Start your 30-day free trial.
- You'll then be prompted to sign in to your Amazon account.
- You can either sign in On the web or Scan QR code.
- Choose the option you prefer and follow the on-screen prompts.
- You’re now ready to watch Prime Video!
- Note: Your trial will automatically continue as a paid subscription after 30 days. If you want to cancel your subscription, go to amazon.com and sign in to your account to edit your membership.
FAQs
Do I need a subscription to watch "Included with Prime" content?
With an active Amazon Prime membership, you can watch the full "Included with Prime" library.
If you don’t have a Prime membership but have a registered account on Amazon, you can purchase individual titles to watch as well as access a limited library of content.
Can I sign up for Amazon Prime on my Xfinity device?
Yes, you can sign up for a 30-day free trial on your Xfinity device, subject to Amazon’s trial eligibility rules.
Note: Your trial will automatically continue as a paid subscription after 30 days. If you want to cancel your subscription, go to amazon.com and sign in to your account to edit your membership.
Will my Amazon Prime membership be on my Xfinity bill?
No. You’ll be billed by Amazon, and any billing-related questions should be directed to Amazon Customer Support.
Will streaming Prime Video on my Xfinity device count towards my monthly internet data usage?
Yes. The Prime Video app is delivered over your Xfinity Internet service. Therefore, Prime Video will be subject to the rules, terms and conditions that govern Xfinity Internet service, including any data usage plans that may apply. Learn more about X1 internet data usage.
How do I set parental controls or block access?
There are several ways you can set parental controls:
- Lock TV-MA content under Settings > Parental Controls > TV Rating Locks.
- Once locked, a parental control PIN will be required to access the Prime Video app.
- Note: Choosing this option will also lock all other TV-MA internet apps on X1 and will require you to enter a PIN before accessing those apps moving forward.
- You can block access to the Prime Video app using an Application Lock.
Note: Once you launch the app, parental control settings will not guard against new content searches or playback within Prime Video. Prime Video features its own set of parental controls and purchase restrictions.
Are there any accessibility features?
Since Prime Video is a third-party application, most of your accessibility user preferences on your device will not be observed once you launch the app. However, you can enable Amazon’s own set of accessibility features, such as captions, descriptive video service, subtitles and a talking guide within the app.
How do I return to the main menu?
Press the Exit, Guide, Home, or xfinity button on your remote to exit Prime Video. You can also say a voice command like "Watch CNN" into your Voice Remote to exit the app.
Why aren’t my Prime Video purchases appearing in my purchases?
Titles purchased or rented in Prime Video only appear in the Prime Video app; they will not appear in your purchases.
There are some Amazon Prime titles that don’t show up when browsing the on-screen guide. Why?
Not all Amazon Prime content can be browsed on your on-screen guide at this time, and available titles may not yet have poster art. However, you’ll see the full Prime Video library once you launch the app.
Can I resume watching Amazon Prime content outside of the app?
Yes. When you launch Amazon Prime for the first time, you’ll be prompted to opt-in to share watch history from Prime Video. Opting in allows you to resume watching Amazon Prime movies or episodes directly from the program's entity page. You can choose to opt in or out from the Settings > Privacy menu.
If I subscribe to a Prime Video Channel, will I also receive access to it on Xfinity?
You’ll only be able to see this channel’s programming through the Amazon Prime Video app. If you subscribe to a subscription video on demand channel outside of the app, you won’t be able to watch it within the app even though it may offer the same or similar programming.
Can I watch shows in 4K or HDR?
Select 4K UHD and 4K UHD/HDR content is available if you use the Amazon Prime Video app with a compatible X1 or Xumo Stream Box and a compatible 4K or 4K/HDR TV. Learn more about select 4K UHD and 4K UHD/HDR content here.
Note: 4K content on the Amazon Prime Video app is not available on XiOne Xumo Stream Boxes.
How do I set up a purchase PIN in the Amazon Prime Video app?
You can set up a purchase PIN with Amazon Prime Video on amazon.com. If you created a purchase PIN on your device, that PIN will not extend to the Amazon Prime Video app. You need to set up a separate PIN with Amazon.
Additional information
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