To avoid standalone mobile fees on your Xfinity Mobile bill, you must keep either Xfinity Internet, Voice, or TV service. Xfinity Home is not a qualifying service.
If you move to an area where other Xfinity services aren’t available or cancel them, you can still keep Xfinity Mobile, but you'll be charged a $25 monthly standalone mobile fee. service.
What happens to Xfinity Mobile when you move
Your Xfinity Mobile account is linked to your other Xfinity services, like Xfinity Internet, Voice, and TV. If you move and change the address where you're getting these services:
- Your Xfinity Mobile account will be updated as well.
- For most customers, the update will occur automatically within one to two weeks of moving.
- Xfinity makes things simple by keeping your username and password the same.
- If you have trouble logging in to the Xfinity app or online account after you move, it may be because you created a new Xfinity ID when you moved.
If your move is complete and you think your Xfinity Mobile account has not updated, or if you created a new Xfinity ID when you moved, call 1-888-936-4968. This will verify your new information and link your Xfinity accounts.
What happens if you cancel other Xfinity services or move to an area where Xfinity isn’t available
If you're on the newest price plan and move to an address that doesn't qualify for Xfinity Internet, Voice, or TV, or if you cancel these services for any reason, you'll have a $25 per month standalone mobile fee per account.
If you’re on an older plan, you’ll have a $25 per month standalone mobile fee per line.
New lines and device payment plans (DPPs)
If you don't have Xfinity Internet, Voice, or TV services and want to add new lines or buy devices on a DPP, you must:
- Have Xfinity Mobile-only service for at least six months.
- Have no late payments over the last 12 months.
- Have no unpaid balance for your Xfinity Internet, Voice, Home, or TV services.
- Verify the Primary user’s new home address and agree to a credit check.
You can buy a new device for an existing line at any time. However, you must pay for it in full if not eligible for a device payment plan. You can also bring your own device to an eligible existing line at any time.
These rules stay in place unless you add Xfinity Internet, Voice, or TV service back on your account. Xfinity Home is not a qualifying service.