Xfinity Connect App Login and Email FAQs

FAQs

• Verify your Xfinity ID and password and try to log in again. Username and password are case sensitive, so be sure you have entered them exactly as they were created.
• In the username field, just enter your Xfinity ID (e.g., Comcastuser and not Comcastuser@comcast.net)
• There could be a problem with your device's Internet connection; make sure you are connected (4G, LTE, or Wi-Fi).

• If you have checked Remember Me while signing in for the first time, you do not have to log in again.
• You will be required to log in again if the system is unable to authenticate your user credentials. For example, if your username or password has expired, changed or is not valid anymore.
• To log out of the application upon exit, select Settings in the menu bar. Tap Log out of [Your Name].

• Email: Displays the latest number of email messages only. When additional messages are available, tap Load more messages to download them. (This option will only display when you have additional email messages in your Inbox).
• Voice: Displays the latest number of voicemail messages.
  • The default number of messages per page is 50 for each of these views. You can manually change this setting from the Settings page.
• Contacts: Displays the list of Xfinity contacts and phone contacts under the XFINITY and Phone tabs, respectively.
• Settings: Displays settings and preferences.
• Dialer: Brings up the Voice2Go dialer. Use your Xfinity Voice number to make and receive voice or video calls.

• Delete multiple emails from List View:
  1. Tap Edit to access Edit mode when viewing list of emails.
  2. Circles will appear to the left of each items, indicating if they can be deleted or moved.
  3. Tap a message to select it and then tap Delete. You can select as many messages as you want.
  4. You can also move the emails to the Trash folder by tapping Move and selecting the Trash folder from the folder list.
• Swipe to Delete: Swipe on an email to display an option to delete an email.
• From Within an Email: You can also delete or move an email while you are viewing the email. Tap the trashcan icon to Delete or the folder icon to Move.

1. Select Email from the left navigation menu.
2. Locate the top of the Conversations list.
3. Tap the Folder button. By default, the Folder button is "Inbox for user@comcast.net."
4. The Folders page will display.

• You can attach up to 10 files to an email.
• The total size of all attachments cannot exceed 20 MB.
• Apple devices support uploading photos. Android devices allow photos and other types of files to be uploaded.

1. Access the Email section from the left navigation menu.
2. Scroll up to access the Search bar.
3. Type your search query into the Search bar.

• For text-only emails:
  • Emails less than 50KB in size: While replying/forwarding a text-only email, the body of the email will be available to edit as you scroll down the Compose Email screen. You can edit and modify the original email's content.
  • Emails greater than 50KB: The original email body will not appear in the Compose Email screen. At the bottom of the screen, Original message is attached [Edit] displays. Tap [Edit] to access the original email's content.
• For HTML emails: While replying/forwarding an HTML email, the original email body will not appear in the Compose Email screen. At the bottom of the screen, Original message is attached [Edit] displays. Tap [Edit] to access the original email's content. The app will warn you that "Editing the text will remove all formatting. Do you want to continue?" Tap YES to open the original message without the HTML formatting.
  • Currently, editing of HTML email format is not supported. All HTML emails will be converted to plain text before allowing editing.
  • While forwarding or replying to a HTML email or a text email larger than 50/KB in size, the original email contents will not be displayed in the reply/forward Compose Email screen. A message starting Original message attached [Edit] will displayed at the bottom of the Compose screen.
• The recipient will still receive the original email's content in order inside the body of the email.

• Mark multiple emails as Spam in Email View: In the Email section, tap the Edit button in the top right corner to access Edit mode. Select the emails that you want to mark as Spam by tapping on them, or choose Select All. Once you have made your selections, tap the Move button and move the emails to your Spam folder.
• Mark email as Spam from within the Email: After opening an email, tap the folder icon at the bottom of the screen. Move the email to your Spam folder.