Loading...

On entering data into this search field, the content below will update.

XRE-22 7002 — Unable to play video — X1 error message

This article provides additional detail on the XRE-22 7002 error. When this error occurs, you'll see the following message on your device:

  • "Sorry, we’re having some trouble. This program is not available to watch at the moment. Please try again in a few minutes."

Next steps

If you continue to experience issues, please contact us using the method that is most convenient for you — chat with us online or call us to speak with a Comcast representative.

Additional information

Visit our Online Support Center to find common solutions.

QR code

The easiest way to activate, manage, and troubleshoot your Xfinity experience is with the Xfinity app! Get 24/7 real-time support, pay your bill, view plan details, get outage updates, and more. Download the free Xfinity app, or scan the QR code with your smartphone.

Need additional support? Ask Xfinity Assistant.

Was this page helpful?

Didn’t find what you’re looking for?

Ask Xfinity Assistant
Visit Our Help Communities
Messenger

Messenger

Connect with us
Xfinity Support Forums

Xfinity Support Forums

Visit Forums
X

X

Send a message
Reddit

Reddit

Browse Reddit