When using the Sports or Weather apps on Xfinity X1, expired or stale data may be displayed.
Next steps
To resolve the issue, follow these steps:
- Close the app by pressing the EXIT button on your remote.
- Reopen the app by highlight and press OK on the app feature of your choice to view the Detail screen.
If you believe you are seeing this message in error, please restart your TV Box.
If you are still experiencing issues, please contact us using the method that is most convenient for you — chat with us online, view the discussion forum community, or call us to speak with a Comcast representative.
Additional information
Visit our Online Support Center to find common solutions.
The easiest way to activate, manage, and troubleshoot your Xfinity experience is with the Xfinity app! Get 24/7 real-time support, pay your bill, view plan details, get outage updates, and more. Download the free Xfinity app, or scan the QR code with your smartphone.
Need additional support? Ask Xfinity Assistant.
