Message
During high-severity, system-wide outages, the following message may appear on your screen when pressing the Last button and then D button on your remote to clear history: "Unable to clear at this time. Please try again in a few minutes."
Note: For full details on clearing history on the Xfinity X1, see Clear Last Watched History from the X1 On-Screen Guide.
Solution code
If you continue to experience issues, please Contact Us using the method that is most convenient for you - chat with us online or call us to speak with a Comcast representative.
Additional information
Visit our Online Support Center to find common solutions.
The easiest way to activate, manage, and troubleshoot your Xfinity experience is with the Xfinity app! Get 24/7 real-time support, pay your bill, view plan details, get outage updates, and more. Download the free Xfinity app, or scan the QR code with your smartphone.
Need additional support? Ask Xfinity Assistant.
