“It looks like you have an outstanding balance on your account. Please pay your balance now before making any changes to your Xfinity service. It may take up to 24 hours for your payment to process. To continue, say ‘My Account’ into your voice remote."

Next steps

We are unable to process your request due to a past due balance on your account. To continue, you'll need to make a payment on your account.

To make a payment, please say, “My Account” into your TV voice remote to make a payment through your TV Box, visit xfinity.com on your computer or mobile device, or contact us.

Additional information

Visit our Online Support Center to find common solutions.

The easiest way to activate, manage, and troubleshoot your Xfinity experience is with the Xfinity app! Get 24/7 real-time support, pay your bill, view plan details, get outage updates, and more. Download the free Xfinity app, or scan the QR code with your smartphone.

Need additional support? Ask Xfinity Assistant.