When using the Xfinity X1 Weather or Sports apps, some information may not display correctly or may be missing from the screen.
Next steps
Follow these steps to attempt to resolve the issue:
- Refresh the app by pressing EXIT on your remote control.
- Go back into the app, highlight the app feature of your choice and press OK to view the Detail Screen.
- Check to see if the issue is happening across all apps. If it's not, try the app again in 30 minutes.
If you continue to experience issues, please contact us using the method that is most convenient for you — chat with us online, view the Discussion Forum Community, or call us to speak with a Comcast representative.
Additional information
Visit our Online Support Center to find common solutions.
The easiest way to activate, manage, and troubleshoot your Xfinity experience is with the Xfinity app! Get 24/7 real-time support, pay your bill, view plan details, get outage updates, and more. Download the free Xfinity app, or scan the QR code with your smartphone.
Need additional support? Ask Xfinity Assistant.