Access the Netflix app on X1

After subscribing to a Netflix package, you can access the Netflix app on X1.

How does it work

Access the Netflix app on X1

Your steps to access the Netflix app on X1 vary based on whether:

• Your Xfinity and Netflix account email addresses match or not.
• You had a subscription billed by Netflix and used the Netflix app on X1 before.
• Your Netflix account isn’t billed by Xfinity.

Xfinity and Netflix account email addresses don’t match

Use these steps to access the Netflix app on X1 if your Xfinity account email address doesn’t match your current Netflix account.

1. Select the Netflix app from the X1 apps menu.
2. Select Get started.
   
   • Note: You may need to agree to Netflix’s terms and agreements on the following screen before proceeding.
3. Choose the email address that you want to link with your Netflix account.
   

Xfinity and Netflix account email addresses match

Use these steps to access the Netflix app on X1 if your Xfinity account email address matches your current Netflix account.

1. Select the Netflix app from the X1 apps menu.
2. Select Get started.
   
3. To link your Netflix account to your Xfinity account, select Link this Netflix account and enter your Netflix password, or choose to link a different account.
   
4. If you choose to use a different email address or link a different account, you'll be prompted to enter it on screen.
   
5. Select Accept and start watching to confirm that you'll now be billed for Netflix by Comcast.
   • You can now begin viewing content.
   • If changes are needed, select Back.
     

Previously billed by Netflix and used the Netflix app on X1 before

Use these steps to access the Netflix app on X1 if you were previously billed directly by Netflix and have used the Netflix app on X1 before:

1. Select the Netflix app from the X1 apps menu.
2. Select Get started.
   
3. Link your Netflix account to your Xfinity account by selecting Link this Netflix account or choose to link a different account.
   
4. Select Accept and start watching to confirm that you'll now be billed for Netflix by Comcast.
   • You can now begin viewing content.
   • If changes are needed, select Back.
     

Important notes:

• Once signed in, if you previously subscribed to a Netflix Premium plan, you'll be presented with option to:
  • Keep the existing plan.
    • This will have an additional charge added to your Xfinity bill.
  • See other plans
    • The Xfinity package that includes Netflix comes with the Netflix Standard plan by default.
      
• If you've provided us with an email address that is currently tied to a Netflix subscription, you'll get an on-screen messaging indicating that a new Netflix streaming account must be created with a different email address than the one used for your Netflix account.

Netflix account that isn't billed by Xfinity

Use these steps to access the Netflix app on X1 if your Netflix account isn’t billed by Xfinity.

1. Select the Netflix app from the X1 apps menu.
2. Click Sign In.
   
3. You will be prompted to sign in using your phone or remote.
   

Additional information

Visit our Online Support Center to find common solutions.

The easiest way to activate, manage, and troubleshoot your Xfinity experience is with the Xfinity app! Get 24/7 real-time support, pay your bill, view plan details, get outage updates, and more. Download the free Xfinity app, or scan the QR code with your smartphone.

Need additional support? Ask Xfinity Assistant.