This article provides instructions on resolving the XRE-22 SRM-1A — High volume for On Demand error. When this error occurs, you will see the following message on your device:
- "The On Demand service is experiencing higher than normal volume right now. Please wait a minute while we try to play your video again or press Exit to watch something else. We apologize for any inconvenience."
Next steps
To resolve this issue, you may need to restart your TV Box. For more information, please see Restart your X1 TV Box.
If you continue to experience issues, please contact us using the method that is most convenient for you — chat with us online or call us to speak with a Comcast representative.
Additional information
Visit our Online Support Center to find common solutions.
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Need additional support? Ask Xfinity Assistant.
