Learn how to resolve the XRE-10007 error code.
Message
XRE-10007 is caused by a network communication issue.
"Sorry, we’re having some trouble. A restart for all of your TV Boxes can usually resolve many common issues. While the restart is in progress, you will not be able to watch TV and recordings may be interrupted.”
Common solutions
Did you know there’s a simple way to resolve most issues?
The Xfinity Assistant can guide you through troubleshooting steps, schedule an appointment, or connect you with an agent if needed. Click the Xfinity Assistant or scan the QR code with your smartphone to get started.
You can also try the following:
- Ensure all TV connections are tight.
- Make sure the TV Box is not in a drawer or behind furniture so it can get a good signal.
- Perform a restart of the X1 TV Box or unplug your TV Box for one to two minutes and then plug it back in.
- Simply say “Restart TV Box” into your Xfinity Voice Remote.
Additional information
Visit our Online Support Center to find common solutions.
The easiest way to activate, manage, and troubleshoot your Xfinity experience is with the Xfinity app! Get 24/7 real-time support, pay your bill, view plan details, get outage updates, and more. Download the free Xfinity app, or scan the QR code with your smartphone.
Need additional support? Ask Xfinity Assistant.