This document provides instructions on what to do if you are receiving the XRE-06014 error on your TV.
When this error occurs, you will see the following message on your TV:
- "The recording you are trying to play is not available at this time. Please try again shortly. If the problem persists, please call 1-800-xfinity."
Next steps
If you continue to experience issues, contact us using the method that is most convenient for you — chat with us online or call us to speak with a Comcast representative.
Additional information
Visit our Online Support Center to find common solutions.
The easiest way to activate, manage, and troubleshoot your Xfinity experience is with the Xfinity app! Get 24/7 real-time support, pay your bill, view plan details, get outage updates, and more. Download the free Xfinity app, or scan the QR code with your smartphone.
Need additional support? Ask Xfinity Assistant.
