This document provides instructions on what to do if you are receiving the XRE-06014 error on your TV.
When this error occurs, you will see the following message on your TV:
- "The recording you are trying to play is not available at this time. Please try again shortly. If the problem persists, please call 1-800-xfinity."
Next steps
To resolve this issue, you may need to restart your TV Box. For instructions, please see Restart your X1 TV Box. Otherwise, please follow the instructions provided by the on-screen message.
If you continue to experience issues, please contact us using the method that is most convenient for you.
Additional information
Visit our Online Support Center to find common solutions.
The easiest way to activate, manage, and troubleshoot your Xfinity experience is with the Xfinity app! Get 24/7 real-time support, pay your bill, view plan details, get outage updates, and more. Download the free Xfinity app, or scan the QR code with your smartphone.
Need additional support? Ask Xfinity Assistant.
