Message
This article provides instructions on what to do if you are receiving the XRE-06004 "Something's not quite right" error on your TV.
Next Steps
When this error occurs, you will see the following message on your TV:
"Something's not quite right.
Sorry, we're having trouble with your request. Please give us a few minutes then try again."
Follow the steps provided by the on-screen message. If you have recently restarted your TV Box, you may need to wait for the DVR functionality to fully start up before attempting to play a recording.
If you continue to experience issues, please Contact Us using the method that is most convenient for you - chat with us online or call us to speak with a Comcast representative.
