When this error occurs, you’ll see the following message on your device:
"Sorry, we’re having trouble connecting
Our system is unable to connect at this time. Thanks for your patience while our teams work to fix the issue as quickly as possible.
- Get troubleshooting tips by chatting with Xfinity Assistant in the Xfinity app.
- Use the Xfinity Stream app to watch live TV and On Demand content on your phone or tablet in the meantime.”
Next steps
This error is commonly a temporary signal issue or interference outside of the home, and it usually resolves itself within an hour or less. Occasionally, there can be system issues that might take some additional time to resolve.
Meanwhile, access this video live or On Demand using the Xfinity Stream app on mobile devices and supported smart TVs, as well as the Xfinity Stream portal on a PC.
If the issue persists for more than one hour, follow these steps:
- Select Try Again on-screen.
- Ensure all your TV connections are still tight, if applicable.
If you continue to experience issues, contact us using the method that is most convenient for you — chat with us online or call us to speak with a Comcast representative.
