Message
This article provides instructions on resolving the "XRE - 03106" error.
When this error occurs, you will see the following message: "Sorry, we're having trouble connecting to our WiFi network. Please check that your Wireless Gateway device is powered on. If it’s powered up, restarting your device may solve this issue. It can take up to 10 minutes to restart your Wireless Gateway. For more troubleshooting tips, please visit www.xfinity.com/internethelp."
Solution
To resolve this issue, you may need to restart your TV Box. For more information, please see about restart your X1 TV Box.
If you continue to experience issues, please Contact Us using the method that is most convenient for you - chat with us online or call us to speak with a Comcast representative.
Additional information
Visit our Online Support Center to find common solutions.
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Need additional support? Ask Xfinity Assistant.
