Video error messages are due to system and account issues. These messages give a simple overview of what might have happened and the simplest solution you can do to resolve the issue yourself.
Any troubleshooting done before you contact us will save time and should get you back to enjoying your entertainment experience quickly.
When the XRE-03062 error occurs, you’ll see the following message:
“Please try again. We’re having some trouble on our end. This channel isn’t currently available. Please try tuning away from this channel for a few seconds and then tune back to it. If that doesn’t work, please try again in a few minutes. Try Again. XRE-03062”
Common solutions
Select Try Again on-screen.
If this doesn't work:
- Check that all TV connections are tight.
- Make sure the TV Box hasn't been moved and is in a position to receive a WiFi signal.
- Unplug the TV Box for one to two minutes and then plug it in again.
- If that doesn't work, try restarting.
- Say, “Restart TV Box” into your Xfinity Voice Remote.
- Hold down the power button on your TV Box if applicable.
- For more information, see Restart your X1 TV Box.
Next steps
Sometimes we experience issues that might take additional time to resolve. If you continue to have the same issue after four hours, please use the Xfinity Assistant 24/7 for help.