When this error occurs, you'll see the following message:
"We're having some trouble on our end. This channel isn't currently available. Please try tuning away from this channel for a few seconds and then tune back to it. If that doesn't work, please try again in a few minutes."
Next steps
If you continue to experience issues, contact us using the method that is most convenient for you — chat with us online or call us to speak with a Comcast representative.
Additional information
Visit our Online Support Center to find common solutions.
The easiest way to activate, manage, and troubleshoot your Xfinity experience is with the Xfinity app! Get 24/7 real-time support, pay your bill, view plan details, get outage updates, and more. Download the free Xfinity app, or scan the QR code with your smartphone.
Need additional support? Ask Xfinity Assistant.
